Frequently Asked Questions
Ordering & Products
What products do you sell?
Lordgrace Wholesale supplies a variety of quality and affordable products including:
- Mini bags
- Tote bags
- Box bags
- Luxury bags
- Crossbody bags
- Ceramic products
- Slippers
We serve both individual buyers and resellers across Ghana.
Do you sell wholesale or retail?
We offer both wholesale and retail sales. Customers can purchase single items for personal use or buy in bulk for resale.
Can I become a reseller?
Yes. Lordgrace Wholesale supports individuals who want to start or grow a bag resale business. We provide affordable wholesale pricing for resellers.
Do you accept online orders?
Yes. Customers can place orders online and receive delivery arrangements within Ghana.
Are your products authentic and high quality?
Yes. We focus on supplying stylish, durable, and affordable products that meet customer expectations.
Payments & Delivery
What payment methods do you accept?
We accept secure payment options agreed upon during order confirmation, including Mobile Money and bank transfers.
Do you deliver outside Kasoa?
Yes. We deliver to customers across Ghana through available delivery services.
How long does delivery take?
Delivery times depend on your location and the courier service used. Customers will be informed of estimated delivery times after placing an order.
Can I track my order?
Yes. Customers may receive delivery updates or contact us directly for order status enquiries.
Returns & Refunds
What is your return policy?
Customers may return eligible items within 7–14 days after receiving their order.
To qualify for a return:
- The item must be unused and in its original condition
- Tags and original packaging must remain attached
- Proof of purchase or order confirmation is required
Which items cannot be returned?
The following items are non-returnable:
- Underwear or intimate wear
- Customized or personalized items
- Sale or clearance items
- Items damaged through misuse or improper handling
How long does it take to receive a refund?
Approved refunds are processed through the original payment method within 5–10 business days, depending on the payment provider or bank.
What happens after I request a refund?
Returned items are inspected first. Customers will then be notified whether the refund request has been approved or rejected.
Do you offer exchanges?
Yes. Exchanges are only accepted for:
- Defective items
- Damaged products
- Wrong sizes sent by the store
- Incorrect items delivered
Customer Support
How can I contact Lordgrace Wholesale?
You can contact us through:
- Phone: 233 54 260 8755 / 233 55 8338469
- Email: contact@lordgraceshop.com
Where is your business located?
Lordgrace Wholesale is located at:
Kasoa, Lamptey Mills Junction, Ghana
Digital Address: CX-092-3465
What makes Lordgrace Wholesale different?
We combine affordability, quality products, reseller opportunities, and reliable customer service to support both everyday buyers and business owners.