Refunds, Returns & Exchanges

Customers may return eligible items within 7–14 days after receiving the order.

To qualify for a return:
• The item must be unused, unwashed, and in its original condition.
• All tags and original packaging must still be attached.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned or refunded:
• Underwear or intimate wear
• Customised or personalised clothing
• Sale or clearance items
• Items damaged by misuse or improper handling

Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved:
• Refunds will be processed to the original payment method.
• Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Exchanges

We only replace items if they are:
• Defective
• Damaged
• Incorrect size sent by our store
• Wrong item delivered